Frequently Asked Questions

Quick, practical answers to the questions travelers ask most

How do I book a car?

Choose your dates and pick-up location, send your reservation request, and we’ll confirm availability. Insurance, GPS and delivery are always included with no hidden costs.

Can I change my reservation after booking?

Yes. Just contact us by phone, WhatsApp or email and we’ll adjust your dates, vehicle or pick-up details, subject to availability.

What is the cancellation policy?

Free cancellation up to 48 hours before pick-up.

Are last-minute or same-day bookings available?

Yes, whenever a car is free. For same-day pick-up, call or WhatsApp us at

+382 68 111 891 – WhatsApp is aveiable, and we’ll arrange it quickly.

What documents are required at pickup?

Bring a valid driving licence, a government ID or passport, and the card used for the reservation. We provide all vehicle documents and the green card.

What is the minimum age to rent?

The minimum age is 21, with a driving licence held for at least 2 years.

Does V-Premium include insurance?

Yes. Every car comes with comprehensive insurance included in the price, plus a GPS system at no extra charge.

Good to know

Security deposit

300 € — Cash only

Cross-border travel

Documentation surcharge: 50 € · Deposit: 900 €

Minor damage price list

A price list for minor damages is provided together with the vehicle condition report at handover.

Manufacturer warranty

All vehicles are under manufacturer warranty.

🛟 Ford Assistance 24/7

You are covered by Ford Assistance 24/7 in case of a breakdown or an interrupted journey.

📞 +381 11 333 12 66

Available 24 hours a day, 7 days a week.

Our team is here to help

Didn't find your answer?

Phone number

+382 68 111 891 - WhatsApp is aveiable

Email

vpremiumrentacar@gmail.com

Start Your Journey Today

Choose your car, book online, and hit the road in minutes with V-Premium.